Introduction

Calmi Cuori Appassionati Global Privacy Notice

We at Calmi Cuori Appassionati, along with our subsidiaries and affiliates, respect your concerns about privacy. References in this Global Privacy Notice to “we”, “us”, “our”, “Calmi” and “Calmi Cuori Appassionati” are references to the entity responsible for the processing of your personal information listed here, which generally is the entity that obtains your personal information. This Global Privacy Notice describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

Information we obtain

We collect personal information about you through various Channels as described above. The types of personal information we collect include:

• contact information (such as name, postal address, email address, and mobile or other telephone number);
• username and password;
• payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
• client care information (such as client service inquiries, comments, and repair history);
• photographs, comments and other content you provide;
• information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
• information you submit in connection with a career opportunity at Calmi, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
• purchase and transaction information;
• contact information you provide about friends or other people you would like us to contact;
• location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
• Information you provide to us through the automated virtual assistant and live chat features on our Online Channels;
• clickstream data and other information about your online activities (such as information about your devices, browsing actions, actions you take on our Online Channels and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
• information we may obtain from our third-party service providers; and
• other personal information we obtain through our Channels.

Collection with cookies and other technologies

We use cookies, web beacons (including pixels and tags), web server logs and other technologies that collect certain information about you by automated means through our Online Channels, including when you visit our websites, interact with our emails, use our apps, or interact with Calmi-related ads, content, tools, widgets or plug-ins. You can learn more about these technologies and how to manage your preferences by visiting our Cookie Policy.

How do we use the information we obtain?

We use the personal information we obtain as described in this policy and rely on a number of legal bases to do so as described further below, including:

• performance of a contract with you;
• our legitimate business interests;
• compliance with a legal obligation, a court order, or to exercise or defend legal claims; or
• your consent to the processing, which you can revoke at any time.

Use of cookies and other technologies

Where we have obtained your consent to the extent required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs and other automated means for the purposes described in our Cookie Policy.

Interest-based advertising

When you use our Online Channels, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) collect information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do Not Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. While our Online Channels are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with Calmi advertisements. In our Cookie Policy, we provide information about how you can manage your cookie preferences and the choices you can make in connection with the personal information we collect about you through automated means.

Information we share

We may share the categories of personal information we obtain about you (as described above) with the categories of third parties third parties listed in this section. We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, provide customer support (including through online automated and live chat features), and provide web hosting, analytics, session replay, and marketing services. We also share your personal information within the Calmi Group worldwide for the purposes described in this Global Privacy Notice.

How long we retain personal information

To the extent permitted by applicable law, we typically retain personal information we obtain about you for as long as it is needed (1) for the purposes for which we obtained it, in accordance with the terms of this Global Privacy Notice, which generally means that we will keep your personal information for the duration of our relationship or as long as you keep your account open with us; or (2) to take into account applicable statute of limitation periods and comply with mandatory applicable laws. As described in the “Your Rights and Choices” section of this Global Privacy Notice, to the extent provided by the law of your jurisdiction, you may request that we delete your information or restrict the processing of such information by contacting us as indicated below.

Your rights and choices

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us at any time to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the How to Contact Us section of this Global Privacy Notice. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, update, amend, or delete your information, or that we restrict the processing of such information by contacting us as indicated below.

Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible. You also may lodge a complaint with the data protection authority in your country if you are not satisfied with our responses.

How we protect personal information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Children’s personal information

Our Online Channels are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of 13 (or other relevant age, as applicable pursuant to relevant law) through our websites and apps. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe that a child under such age may have provided us with personal information, please contact us as specified in the “How To Contact Us” section of this Global Privacy Notice.

SMS transactional notifications

1. You may opt in to receive updates about your order (i.e., shipped, out for delivery, etc.) via SMS.

2. You may opt out of SMS updates at any time by replying "STOP.”. After replying "STOP" you will receive an SMS message confirming that you have been opted out. After that, you will no longer receive SMS updates from us. To opt back in to receiving SMS updates, check the opt-in when placing your order.

3. If you experience problems with the SMS messaging program please reply “HELP” for assistance or call 03 4500 8286.

4. Carriers are not liable for delayed or undelivered messages.

5. Message and data rates may apply. Message frequency varies. For questions about your text or data plan, please contact your wireless carrier.

Links to non-Calmi sites and services

For your convenience and information, our Online Channels may provide links to non-Calmi sites, apps and services that may be operated by companies not affiliated with Calmi. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Calmi sites, apps or services.

Updates to our global privacy notice

This Global Privacy Notice (including any addenda) may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.

How to contact us

You can update your preferences, submit a request or ask us questions about this Global Privacy Policy by emailing us at privacy@Calmi.com. You also may write to:

Data Protection Officer
c/o Legal Department
Calmi Cuori Appassionati
3-15-7 UENO, Taito, Tokyo 1100005 Japan